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🚚 Shipping Policy

Shipping Policy

Thank you for shopping with PawLuxe! We are committed to delivering your order as quickly and safely as possible.

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Order Processing

• Orders are processed within 1–3 business days after payment is confirmed.
• Orders are not processed on weekends or public holidays.
• Once your order has been shipped, you will receive a shipping confirmation email with tracking information (when available).

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Estimated Delivery Time

🇺🇸 United States

• Standard Shipping: 7–15 Business Days

🌍 International Orders

• Estimated Delivery: 10–20 Business Days

Delivery times are estimates and may vary depending on your location, customs processing, weather conditions, and carrier delays.

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Shipping Costs

We are happy to offer:

✅ Free Standard Shipping on all eligible orders.

Any applicable shipping charges will be displayed during checkout before payment.

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Order Tracking

Once your order has been shipped, you will receive a tracking number via email (when available).

You can use your tracking number to monitor your shipment's progress.

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Delayed or Lost Packages

While we do our best to ensure timely delivery, unexpected delays may occur due to:

• High shipping volume
• Weather conditions
• Customs clearance
• Carrier delays

If your order has not arrived within the estimated timeframe, please contact us and we will gladly assist you.

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Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order.

PawLuxe is not responsible for orders shipped to an incorrect address provided by the customer.

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Customs & Import Duties

International customers may be responsible for customs duties, import taxes, or additional fees required by their local authorities.

These charges are the responsibility of the customer.

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Damaged or Missing Items

If your package arrives damaged or if any item is missing, please contact us within 48 hours of delivery.

Please include:

• Your Order Number
• Photos of the damaged package or item

We will work quickly to resolve the issue.

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Contact Us

If you have any questions regarding shipping, please contact us.

📧 Email: support@pawluxe.com

We typically respond within 24–48 business hours.